Everyone loves free stuff! So we offer free shipping to say thanks for your purchase.
The bar on the top of our webpage indicates how close your order value is to receive free shipping.
Please note though, we do charge for tracking. We have tried to delay this change as long as possible, however the cost and time spent tracking down untracked orders has been a massive burden. The cost of tracking is minimal, considering all customers will now receive updates on where their order is, greater insurance cover and much reduced shipping times.
In New Zealand? Spend $50 and receive free shipping for your order (+$1.50 for tracking).
In Australia? Spend $75NZD and receive free shipping for your order ($15NZD for tracking).
Live somewhere else in the world? Spend $100NZD and we will ship your order anywhere in the world for free ($15NZD for tracking)!
Same day dispatch on all goods (Monday to Friday)
Orders placed Monday-Friday (excluding bank and public holidays) before 4pm are dispatched the same day, subject to stock availability and security checks.
Free NZ delivery on all orders over $50 (Non-rural)
We will cover the cost of Parcel Post!
ParcelPost (Up to three working days delivery time) - $3.00
+ $1.50 for ParcelPost Tracked
+ $3.00 for Courier (Overnight)
+ $6.00 for Courier & Signature (Overnight)
+ $3.20 for a rural delivery on ParcelPost Tracked, Courier and Courier & Signature parcels
+ $4.70 for optional Saturday delivery on Courier and Courier & Signature parcels
International courier (2-6 delivery time + tracked + signature required) - $30.00NZD
Queensland customers please note the laws in your state forbid the sale and import of nicotine and eliquids. Please ensure you understand the risk, we will not be held accountable for any customs seizures or fines.
We are happy to send our products world-wide. However, it is up to you to ensure that it is within your countries legal bounds to import e-cigarette related products. We are happy to provide assistance in tracking down the laws in your country where possible. Furthermore, we take no responsibility for seized mail items, it is up to you as the buyer to evaluate any risk. We will only refund your order if it is returned to us, less the postage charge. Postage is calculated at the checkout when you make an order. If you have an inquiries feel free to email us at email@example.com
Order non-arrival (Domestic and International)
All orders are sent tracked. However, naturally sometimes things go missing in the mail. If you order does not arrive in the time-frame expected, please check the tracking and then get in touch. In the case of non-delivery mail we cannot offer refunds or replacement as the cost to us would be too high. In this case you will have to resolve the issue yourself with NZPost, however we are willing to help out wherever we can by providing the necessary information to you. All orders are covered by insurance. If you order was sent via ParcelPost please visit this page, if your order was sent by CourierPost please visit this page.